Faq

Can’t find what you’re looking here? Get in touch at carla@glamgraphix.com.

CAN I EDIT PREMADE GRAPHICS BY MYSELF?

If you work with either Illustrator or Photoshop, yes. We work only work with source files with the following formats: .eps, .ai, and .psd.

HOW MANY REVISIONS CAN I REQUEST ON PREMADE GRAPHICS?

When it comes to text/titles you are free to request corrections anytime you need during the support period (7 months). For color palette alterations, the corrections are limited to 2 since it’s a little more complicated.

WHAT’S THE DIFFERENCE BETWEEN A LOGO AND A HEADER DESIGN?

A header design is adapted for web only, they can be used as blog headers, watermarks, small covers. A logo design is adapted for web and print (which includes T-Shirts, Business Cards, Hanging Tags and others).

CAN I ADD A IMAGE/ILLUSTRATION/DESIGN I ALREADY OWN ALONG WITH YOUR DESIGN?

Sure, as long as you have complete rights to use the image. We just need the file in high quality, more than 2000px or a vector file would be the ideal.

CAN I CONTACT YOU THROUGHT PHONE?

Glam Graphix is a small business runned by a solopreneur. For that reason we don’t have availability to do anything through phone/Skype. But we offer a chat support option where all received messages goes to our Facebook inbox.

ARE YOU IN ANY OTHER WEBSITE BESIDES ETSY?

Currently, no.

DO YOU HAVE A CONTRACT FOR CUSTOM ORDERS?

No, but before proceeding to the payment you need to agree with our policies for custom orders.

WHICH PAYMENT METHODS DO YOU OFFER?

We only accept Paypal, and credit card checkout via Paypal (no Paypal account needed at the second option). Check more here.

WHAT HAPPENS IF I DON’T LIKE MY CUSTOM ORDER?

If you don’t leave anything important out of your questionnaire that’s unlikely to happen, but if so you can request a partial refund before the approval. Full refunds ain’t possible for custom orders because they are booked and exclusive portion of our business hours.

HOW MANY REVISIONS CAN I DO ON MY CUSTOM ORDER?

For any custom item you have the right for 3 rounds of revisions. Any additional revision will be charged.

CAN I USE THE LOGO AS FACEBOOK/GOOGLE+/TWITTER/YOUTUBE COVER?

The logos are HQ, so yes they can workout in many ways. But they do not come with standard sizes requested by each social network. I also offer single custom items for each network and you can request them here.

IN WHICH FORMATS I WILL RECEIVE MY FILES?

Usually, .PDF, .PNG, and .JPEG. If you need other format such as a vector let us know. The .PNG already its a clear background file in case you need that.

CAN I REQUEST ALTERATIONS FOR A PREMADE DESIGN?

Yes, sure. I usually do alterations for an additional fee. You can contact me through an Etsy message to que request that. Only color palette alterations are free.

WHERE AND WHEN I WILL RECEIVE MY FILES?

You will receive the files at your Etsy account email or any other email you wish. For premade designs, the proccessing time is about 24 business hours. For custom designs 3-7 business days and you will also receive a Dropbox link if you’re ordering a package.

That number can change according to customer’s revisions and corrections.